99.97% uptime. Not a marketing claim — a contractual obligation with real credits if we fall short.
Contractually guaranteed network and power availability across all datacenter locations. Measured monthly on a rolling basis.
Sub-millisecond round-trip times to major exchange matching engines from co-located infrastructure inside Equinix facilities.
Continuous infrastructure monitoring with automated alerting. Our ops team responds to P1 incidents within 15 minutes around the clock.
Multiple redundant fiber uplinks with automatic failover to tier-1 carriers. No single point of network failure.
Credits applied to your next invoice automatically upon verified breach.
| Monthly Uptime | Credit | Status |
|---|---|---|
| 99.97% – 100% | 0% | Within SLA |
| 99.50% – 99.97% | 10% | Minor breach |
| 99.00% – 99.50% | 25% | Moderate breach |
| Below 99.00% | 50% | Major breach |
Claiming a Credit: Credits must be requested within 30 days of the incident via a support ticket. Include the date, duration, and affected services. Our team will verify against monitoring data and apply the credit within one billing cycle.
Maximum Credit:Total credits in any calendar month shall not exceed 50% of that month's service fee for the affected server.
Questions? Contact our team or open a ticket from your client portal.