Privacy Policy

1. Introduction

FinTechVPS Technologies LLC ("FinTechVPS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share information about you when you visit our website at fintechvps.com, access the client portal at portal.fintechvps.com, or use any of our Services. By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.

2. Information We Collect

Account Information. When you register for an account, we collect your name, email address, company name (if applicable), phone number, and billing address. This information is necessary to provision your account, communicate with you about your Services, and comply with our legal obligations.

Payment Information.We do not store your full credit card number, CVV, or other sensitive payment card data on our servers. All payment transactions are processed by Stripe, Inc., a third-party payment processor. Stripe collects and stores your payment card details in accordance with PCI-DSS standards. We retain only a tokenized reference, the last four digits of your card, card type, and billing address for account management and fraud prevention purposes. For more information on how Stripe handles your payment data, please review Stripe's Privacy Policy at stripe.com/privacy.

Usage Data. We automatically collect certain technical information when you access our website or portal, including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of visits, and time spent on pages. This data helps us understand how our Services are used, diagnose technical issues, and improve performance.

Server & Network Data. We collect logs related to your VPS instances, including server resource utilization metrics (CPU, RAM, disk, bandwidth), network traffic volumes, and system events. This data is used to enforce service limits, detect abuse, and maintain infrastructure health. We do not monitor the content of traffic passing through your VPS instances except as required by law or to investigate reported abuse.

Communications. When you contact us via email or support ticket, we retain the content of those communications and any information you provide in order to assist you and improve our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provisioning, operating, and maintaining the Services you have purchased
• Processing payments and managing your billing relationship
• Sending transactional communications including order confirmations, invoices, service alerts, and maintenance notifications
• Providing customer support and responding to your inquiries
• Monitoring infrastructure health, detecting and preventing abuse, and enforcing our Terms of Service and Acceptable Use Policy
• Complying with applicable legal obligations, responding to lawful requests from government authorities, and enforcing our agreements
• Analyzing usage trends to improve our website, portal, and Services
• Sending product updates and promotional communications, where you have opted in or where permitted by applicable law

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Data Storage & Security

Customer account data, portal records, and operational logs are stored using Google Cloud Platform infrastructure (Firebase / Firestore), which provides enterprise-grade security, redundancy, and compliance certifications including ISO 27001, SOC 2 Type II, and GDPR compliance. Data is stored in the United States. We implement industry-standard security measures including encryption of data in transit (TLS 1.2+), encryption of sensitive data at rest, access controls limiting data access to authorized personnel, and regular security reviews. Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as your account is active and for a period thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your personal data within ninety (90) days, unless retention is required by law.

5. Cookies & Tracking

Our website and portal use cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain session state. We use the following categories of cookies:

Strictly Necessary Cookies: Required for the portal and website to function. These cannot be disabled. They include session authentication tokens and security cookies.

Analytics Cookies: We may use analytics services to understand how visitors interact with our website. These cookies collect aggregate, anonymized data and do not identify individual users.

You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website or portal.

6. Third-Party Services

We work with carefully selected third-party service providers in order to deliver the Services. These providers may process your data on our behalf and are contractually required to handle it in accordance with applicable privacy laws and our instructions.

Stripe, Inc. — Processes all payment card transactions. Stripe is PCI-DSS Level 1 certified. Privacy Policy: stripe.com/privacy.

Equinix Data Center Facilities — Our bare-metal servers are housed within Equinix Tier 3+ data center facilities. Technical network data associated with your VPS instances may be processed by our infrastructure partners pursuant to their own privacy and data handling policies.

Google (Firebase / Google Cloud Platform) — Provides our backend database and authentication infrastructure. Google processes data in accordance with the Google Cloud Data Processing Addendum and applicable privacy laws. Privacy Policy: policies.google.com/privacy.

We are not responsible for the privacy practices of these third parties beyond our contractual agreements with them. We encourage you to review their respective privacy policies.

7. Your Rights

Depending on your jurisdiction, you may have certain rights with respect to your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data, subject to legal retention requirements.
• Portability: The right to receive your personal data in a structured, machine-readable format.
• Opt-Out: The right to opt out of marketing communications at any time by following the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at support@fintechvps.com. We will respond to verifiable requests within thirty (30) days. We may require verification of your identity before processing certain requests.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, sending notice to the email address associated with your account. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: